Procedure for raising and resolving complaints
This Grievance Redressal Policy (“Policy”) sets out the mechanism for addressing complaints, concerns, or disputes raised by users, clients, or stakeholders of SHRONIX TECHNOLOGY PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).
The objective of this Policy is to ensure a transparent, fair, and time-bound resolution of grievances relating to the Company’s software platforms and technology services.
This Policy applies to all users and clients who access or use the Company’s website, dashboards, APIs, or software services.
The Company operates strictly as a software and technology service provider. It does not provide banking, wallet, payment aggregation, or financial services. Execution of any financial transaction is carried out by authorized third-party service providers.
Any grievance or complaint should be submitted with relevant details through the following channels:
Complaints should include the complainant’s name, contact details, description of the issue, and supporting documents (if any).
The Company shall acknowledge receipt of a grievance within a reasonable time and shall endeavor to resolve the same within 15 to 30 working days, depending on the nature and complexity of the complaint.
The Company shall not be responsible for grievances arising due to failures, delays, or actions of third-party service providers, banks, or external systems beyond its reasonable control.
All disputes arising from grievances shall be treated as civil disputes only. No criminal liability shall arise against the Company for matters relating to service usage or contractual disagreements.
This Policy shall be governed by the laws of India. Courts at Jaipur, Rajasthan shall have exclusive jurisdiction over all matters.
The Company reserves the right to amend or update this Policy at any time. Changes shall be effective immediately upon publication on the website.
